Orders & checkout
Ring orders, take payments, issue refunds, tips, and customize receipts.
18 how-tos in this topic
How to issue a refund
Send money back on a completed order — and know when a return is the right tool instead.
4 min read
How to customize your receipt
Logo, header, footer, store details, and Google review QR — both sales and repair receipts.
4 min read
Void, refund, or return: which one to use
Three ways to undo a sale, and the two questions that tell you which one you need.
4 min read
How to set up tipping at checkout
Configure Smart Tips, percentage presets, or fixed amounts — and decide whether tips go to a pool or to the cashier.
5 min read
How to manage your payment methods
Turn built-in methods on or off, decide which ones add a card fee, and add custom methods like a local bank app.
5 min read
How to create a draft order (quote / estimate)
Save an in-progress sale or repair as a draft, reopen it later, and convert it into a finalized order when the customer is ready to pay.
5 min read
How to record a customer return
Take an item back so the money and the stock both land in the right place, with a reason on the record.
6 min read
How to return an item without a receipt
Take something back when there is no sale to point at — and why it pays out as store credit.
4 min read
How to cancel an order and choose what goes back to stock
Cancel a sale and tick only the products you are actually getting back.
3 min read
How to customize the customer display
Your welcome message, the customer's language, product photos, and how much the screen says about a repair part.
4 min read
How to charge a card fee
Pass your card processing cost to the customer on the methods that cost you money — and only on the card portion.
4 min read
How to set up register stations
Name the drawers at a location so a session, a display and a shift all know which counter they belong to.
4 min read
How to set up discounts
Reusable discounts, codes and automatic rules — instead of a cashier typing a number nobody can explain later.
5 min read
How to sell in another currency
Set a base currency, add the ones you accept, and decide whether each rate follows the market or your counter.
6 min read
How to charge a card manually
Take a card number by hand when the terminal is not the right tool for the job.
3 min read
How to edit an order after it is posted
What can still be added or changed on a completed sale, and what a fiscal receipt locks.
5 min read
How to take a deposit or a partial payment
Take part of the money now, record what is still owed, and set the date you expect the rest.
4 min read
How to read your tip reports
Tips collected by employee and by shift, and what to do about the ones nobody claimed.
3 min read