Cómo configurar las notificaciones a los clientes

Active o desactive las notificaciones por correo electrónico y SMS para alertas de pedidos y actualizaciones de reparaciones.

3 min read

Las notificaciones a los clientes son los correos electrónicos y SMS automatizados que LunixPOS envía a sus clientes: alertas de pedidos y actualizaciones del estado de las reparaciones. Los habilitas por canal desde Configuración → Notificaciones.

  1. 1

    Open Settings → Notifications

    From the sidebar click Settings, then Notifications.

  2. 2

    Use the master toggle

    The Notification Preference card has a master Enable Notice / Disable Notice button that turns every notification on or off in one click.

  3. 3

    Enable Push Notification

    Toggle "Push Notification" on so you and your team get in-app alerts on your own devices.

  4. 4

    Set Order Alerts

    Under Order Alerts:

    • Notification mail — email confirmations for new orders, refunds, and changes
    • Notification SMS — text confirmations for the same events
  5. 5

    Set Repair Notifications (repair businesses only)

    Under Repair Notifications (only visible on repair businesses):

    • Notification mail — email updates as repair status changes
    • Notification SMS — the auto-templated SMS shown in [How repair-status SMS work](/help-center/repairs/send-pickup-sms/)
  6. 6

    Save

    Toggling any switch saves immediately and a success toast confirms. Your changes take effect on the very next order or repair.

Pro tips

  • If you turn SMS off, repair customers will not get the auto-templated status messages — make sure your team knows to call instead.

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