Statusförändringar driver allt: SMS till kunden, teknikerns instrumentpanel och hämtningskön. Det finns fem statusar, var och en med sitt eget beteende.
- 1
Open the repair
Find the ticket in Repairs, or scan the device sticker barcode if you printed one at intake.
- 2
Click the status picker
Tap the current status to open the picker. The five options are:
- New Repair — intake state. Customer gets the intake SMS.
- Working on it — your tech has started. Customer gets a 'we've started' SMS.
- Pending — internal-only status for 'waiting for parts'. Customer does NOT get a new SMS (they keep seeing the New Repair message).
- Fixed — repair is complete. Customer gets the 'ready for pickup' SMS.
- Picked up — customer has collected the device. Customer gets a thank-you SMS.
- 3
Confirm the change
The status updates instantly. The system records who changed it and when in the ticket's timeline.
Var detta till hjälp?