How to set up tipping at checkout

Tipping is a store-wide setting that controls what your customers see at checkout. You pick where tips go, the mode (smart / percentage / fixed), and the three preset amounts.

1. 1

   Open Settings → Payments → Tipping

   From the sidebar, click Settings, then Payments. Click the Tipping card (it shows "Enable and configure tipping for customer payments" with an On/Off toggle).

2. 2

   Turn Enable Tipping on

   The configuration panel below expands when the toggle is on.

3. 3

   Decide where tips go

   Pick one option:

   • Unassigned Tips — every tip goes into a shared pool, not tied to a specific staff member
   • Assign to Staff — the tip is attributed to the staff member who created the order
4. 4

   Pick a tipping mode

   Three options:

   • Smart Tips — switches between fixed amounts on small orders and percentages on larger ones (recommended for repair shops where ticket sizes vary widely)
   • Percentage — three percentage presets (e.g. 15% / 18% / 20%)
   • Fixed Amount — three fixed-currency presets (e.g. $1 / $2 / $5)
5. 5

   If Smart Tips — set the threshold and both sets of amounts

   Smart Tips needs:

   • Threshold — the order amount that switches between fixed and percentage (e.g. $30)
   • Below Threshold — three fixed-currency amounts shown on orders under the threshold
   • Above Threshold — three percentages shown on orders at or above the threshold
6. 6

   Click Preview

   The Preview modal opens showing "Existing Configuration" vs "New Configuration" side by side so you can confirm what changes.

7. 7

   Click Save Changes

   The configuration saves and the next checkout uses your new tip prompts. To see tip totals later, open Tipping → Reports.