If you take tips, you are holding money that is not yours. The report exists so paying it out is arithmetic rather than a conversation, and so nobody has to trust your memory of a busy Saturday.
- 1
Open the tipping reports
From Tipping, open the reports. Tips are broken down by employee and by shift, which are the two units a payout is actually made in.
- 2
Read by employee to pay people
The per-employee figure is what somebody is owed. Read the period you pay on — weekly, fortnightly — rather than a month you then have to divide.
- 3
Read by shift to check the split
The per-shift view is how you check a pooled arrangement. Two people on the same shift and a tip total gives you the number to divide; the shift is also what settles a dispute about who was on the floor.
- 4
Deal with unassigned tips
Unassigned tips are tips that were collected without landing on a person — a sale rung under a shared login, a session nobody was attached to. These do not resolve themselves. Assign them while the day is still fresh in somebody's memory.
- 5
Check where tips are set to go
The tipping configuration has a Where tips go setting. If unassigned tips keep appearing, that setting and how your staff sign in are the cause, not the report.
- 6
Reconcile against the card line
Tips taken on card arrive with the card settlement, not separately. Compare the tip total against your payment-type report and your payouts so the money you hand over is money you have actually received.
Wskazówka dla profesjonalistów
- Pay tips out on a fixed schedule and show people the report. Tips are the fastest way to lose a team's trust, and the report is the cheapest way to keep it.
- A tip on a card sale is paid to you before you pay it to staff. Do not pay out ahead of the settlement unless you are comfortable funding it from your own float.
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