Two different concepts in LunixPOS. Void removes an unfinished draft from existence. Refund reverses a posted order. Picking the right one keeps your reports and customer statements clean.
- 1
Use Void when the order is still a draft
Drafts are orders you saved without taking payment. Open Orders → Drafts, find the row, right-click or open the row menu, and choose "Mark as Void". The draft becomes read-only with a grey "void" badge.
- 2
Use Refund for posted orders
Once payment has been taken, the order is posted and cannot be voided. Use the Refund flow instead — see [How to issue a refund](/help-center/sales-checkout/issue-a-refund/).
- 3
How draft statuses work
A draft can be one of three states: Open (still editable), Closed (converted to a live order), or Void (cancelled before payment).
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