Customers stop calling 'is it ready yet?' once SMS updates are flowing. LunixPOS sends a status-specific message on every status change except Pending.
- 1
Open Settings → Notifications
From the sidebar, click Settings, then Notifications. Look for the Repair Notifications section.
- 2
Confirm SMS is enabled
Make sure SMS is toggled on for repair notifications. Without it, only email notifications are sent.
- 3
Review the four SMS templates
LunixPOS uses a preset template for each status:
- New Repair — "We've received your [model] for repair. We'll notify you when there is any update."
- Working on it — "Update: We've started working on your [model]. We'll contact you when the repair is complete."
- Fixed — "Good news! Your [model] repair is complete and ready for pickup."
- Picked up — "[Name], your [model] has been picked up. Thanks for choosing us."
- 4
Understand Pending behaviour
Pending is a back-office status meaning "waiting for parts". On purpose, LunixPOS does NOT send a new SMS when you move a ticket into Pending — the customer continues to see the original New Repair message. This avoids alarming the customer about delays.
- 5
Trigger a status change
Update the status on any ticket — the SMS sends automatically within seconds. You'll see a sent timestamp on the ticket timeline.
Pro tip
- Customer support fielding a lot of 'where is my phone' calls? Pull up the customer's ticket in Repairs and check the timeline — the SMS log there proves what they received and when.
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