Bill payments are a volume business with a thin margin, which makes them the part of the shop most worth measuring and the part most often left unmeasured. Two reports cover it.
- 1
Open the bill-payment reports
Under Reports, the bill-payment section holds daily sales and the commission summary. They answer different questions and are worth reading together.
- 2
Read daily sales for volume
Daily sales is what went through the counter, by day. Use it to see the shape of the month — which days carry the traffic, and whether a slow week is really slow or just felt that way.
- 3
Read the commission summary for what you earned
The margin on a bill payment is your commission, not the amount the customer handed over. A day with a large sales figure and a small commission figure is a normal day in this business, and reading only the first number will mislead you badly.
- 4
Reconcile against the wallet
What these reports say you sold should agree with what left your wallet over the same period. When they do not, the wallet ledger is where the difference is visible line by line.
- 5
Check it before you pay commissions to staff
If your team earns on bill payments, this is the source figure. Read the period before the payout rather than after somebody queries their pay.
- 6
Watch the trend, not the day
One day tells you almost nothing here. The useful reading is the direction over weeks — volume growing while commission stays flat means the mix has moved toward products that pay you less.
Pro tip
- Keep the sales figure and the commission figure separate in your head. Confusing them makes a bill-payment counter look far more profitable than it is.
- If a day looks impossible, check it against the wallet ledger before believing the report. A single sale rung twice shows up as a strange day here and as a plain duplicate there.
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