The challenge
Abel was running CellSmartPOS at his Brooklyn store and a paper-and-spreadsheet workflow for repairs. Each new IMEI was logged by hand, and reconciliation against the cash register took most of a Sunday.
When his team experimented with a second location, the data silos compounded. Inventory levels lagged, repair tickets got lost between locations, and customers were calling because nobody knew the status of their device.
"I used CellSmartPOS for a few years. I wish I had switched sooner — it's like comparing Windows 11 to Windows XP."
What LunixPOS changed
Abel migrated to LunixPOS with our free white-glove migration. Existing products, customers, and IMEI history were imported in under a day.
Each repair ticket now triggers an automatic SMS to the customer at intake, in-progress, and pickup states — removing the constant 'where is my phone' phone calls.
Multi-location inventory means Abel can move a part between stores without breaking the audit trail.
The results
- Abel opened a third location in Queens without adding a back-office hire.
- The team now closes books on Friday instead of Sunday afternoon.
- Zero devices have been lost or mis-routed since the switch — every device is tied to an IMEI and a ticket.