Cancelling used to be all or nothing: every product on the order went back onto the shelf whether it came back or not. Now Lunix asks. The list starts with everything ticked, and you untick whatever is not physically returning to you.
- 1
Open the order and click Cancel Order
From Orders, open the sale you are cancelling and click Cancel Order.
- 2
Say why
Answer "Why are you canceling this order?". This is staff-only and it stays on the order's timeline, so a cancellation is never a mystery three weeks later.
- 3
Untick what you are not getting back
Every trackable product on the order is listed and ticked. Leave a line ticked and that stock returns to your shelf; untick it and the stock stays gone. Services and custom items are not listed at all, because they were never in inventory to begin with.
- 4
Read the summary line before you commit
If you untick everything, Lunix says "Nothing going back to stock" in plain words. That is a legitimate outcome — a customer who never returned the goods — but it should be a decision, not an accident.
- 5
Confirm
Cancel the order. The stock you ticked goes back at the location the sale was made from, and the order is marked cancelled.
Proffs tips
- Cancelling is not a return. If the customer is handing you the goods and expecting money back, record a return instead — it captures the reason, the condition, and where each unit goes.
- A cancelled order can no longer be returned against, so cancel only when the sale should not have existed.
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