How to track serialized products

Serialized products let you track each individual unit—phones, laptops, appliances, or any high-value good—by a unique Serial/IMEI. You attach serials to your stock by location, and at checkout you pick the exact unit that left the shelf. This keeps inventory and sales accurate down to the single item.

1. 1

   Go to Products and click Add Product

   From the Products page, click Add Product to open the create screen. Under Product Type, choose the Serialized Item tab.

2. 2

   Choose the brand and model

   Pick the item from the searchable dropdowns. If it isn't listed yet, use the inline links to add it.

   • Device brand — select the brand, or click Add New Brand
   • Device model — select the model, or click Add New Device
   • The Title Preview field fills in automatically as (Brand) (Model) (Storage) (Color) (Carrier)
3. 3

   Fill in the item details

   Describe the specific unit so each serialized record is clear and searchable.

   • Storage — pick from the list or leave blank for non-storage items
   • Color — required (letters only)
   • Carrier — optional, e.g. unlocked or a network name
   • Category, Vendor, Product Tags, and an Image — optional
4. 4

   Set Pricing

   In the Pricing card, enter the price, minimum price, and cost. With more than one location you can toggle between Generic Price and Location-specific Prices. Use Charge tax on this product to apply tax.

5. 5

   Set Status and Condition

   Choose the unit's Status (Active or Inactive) and its Condition.

   • Condition options include New, Excellent, Good, Fair, Used, grade scales A+ through D, Certified Pre-Owned, and Open Box
6. 6

   Add quantity and attach the serials

   In the Inventory card, set the Quantity for a location, then click the IMEIs button to open the Add Product IMEIs for [location] modal. Enter one serial per unit—the form flags any Duplicate IMEI and won't save until each is unique. Click Save. The saved serial count keeps the location quantity in sync.

7. 7

   Save the product

   Click Save Product (or Save Changes when editing) to finish. Your serialized item now appears on the Products page, filterable under Serialized products.

8. 8

   Sell a specific unit

   When you add a serialized product to an order, the Select IMEI(s) window opens. Check the exact unit(s) you're selling, then click Add to order so the right serial leaves inventory.