Someone walks in with a product and no order number, and nothing in your system matches. Lunix still records the return, but it treats it differently: without a sale to check against, the money goes out as store credit rather than cash.
- 1
Start a return and choose Without a receipt
Open Returns → New return. On the Source step, switch from From a past order to Without a receipt.
- 2
Find the item in your catalog
Search by product name, SKU or barcode — scanning is fastest. Add every item the customer is bringing back and set the quantity on each.
- 3
Check the price Lunix is refunding
Under each line Lunix says where the amount came from. If you have sold that product before, it refunds the price it last sold for and tells you the date. If it has never sold here, it refunds the current catalog price. Both are editable — the note is there so you know what you are agreeing to.
- 4
Enter serials for serialized items
For a product tracked by serial or IMEI, scan or type one per unit — the quantity and the serials have to match before you can continue. If a serial has no sale record, Lunix accepts it but will not return it to sellable stock, and says so on the line.
- 5
Choose who gets the credit
On the Refund step, the payout is store credit and cannot be changed — that is the trade for having no receipt. Pick the customer under "Credit this to", or create one. There is nowhere to put credit for a guest.
- 6
Set the disposition and confirm
Choose where each item goes, exactly as on a normal return — back to shelf, the pending queue, the supplier's box, or written off. Then Confirm return and print the receipt.
Wskazówka dla profesjonalistów
- This is the honest path for a walk-in, not a workaround. Everything about it is on the record: no sale matched, credit issued, who authorised it.
- If the customer insists on cash, find the sale first. A phone number or an IMEI is usually enough to turn a no-receipt return into a normal one.
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