Photographs of a device at intake settle arguments that otherwise come down to two people remembering differently. The hand-off is built for the counter: the screen shows a QR code, you scan it with whatever phone is in your pocket, and the photos land on the repair line.
- 1
Save the repair line first
Photos attach to a repair line, so the line has to exist. If Lunix asks you to save the repair line first, that is what it means.
- 2
Open Add photos
On the repair line, open the photos section and choose Add photos. You get two routes: upload from this computer, or hand off to a phone.
- 3
Scan the code with your phone
The screen shows Scan to add photos with a QR code. Point your phone's camera at it and the phone opens a page for taking photos of this device. There is also a link you can open on the phone directly if scanning is awkward.
- 4
Take the photos that matter
The phone prompts you for the ones worth having: the front, the back, and any damage. Do those three at intake and you have covered the argument before it happens.
- 5
Watch them arrive
The counter screen says it is waiting for photos and then shows them as they come in. When you are done the phone tells you how many were sent and that you can close the page — the photos are on the repair ticket.
- 6
Know the limits
There is a maximum number of photos per line; to add another past it, remove one. And the hand-off link expires — if the phone says the link has expired, ask the front desk to show the QR code again for a fresh one.
Wskazówka dla profesjonalistów
- Take the intake photos before the customer leaves, not when you get to the bench. A scratch you find later is a scratch the customer will say you made.
- Any phone works, including the customer's. The page is a plain web page with no app and no login, so a colleague can help from their own phone without you setting anything up.
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