LunixPOS handles refunds directly from the original order. You pick the refund amount, the method to send the money back through, and a reason — no need to call your processor.
- 1
Find the order
Go to Orders → All orders. Search by order number, customer name, phone, or IMEI to locate the original sale.
- 2
Open the order and click Refund
On the order detail page, click the Refund action. You land on the dedicated refund page, titled "Refund Order #[order number]".
- 3
Enter the refund amount
Type the amount in the Refund Amount field. LunixPOS shows you the maximum refundable below — you cannot exceed it.
- 4
Pick a refund method
Tap one of the method cards. Active methods include Cash, Card Terminal, manual Debit/Credit Card, and any app methods you have enabled (Zelle, PayPal, Cash App, Affirm, E-Transfer). Custom methods you created also show here.
- 5
Add an internal reason
Type a short reason for the refund. This is staff-only — customers never see it. It appears in your audit log and reports.
- 6
Confirm the refund
Click the Refund [amount] button. The funds reverse on the original card automatically (for card refunds), the cash drawer pops on a cash refund, and the order detail shows the refund record on the timeline.
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