The challenge
Bryan's previous POS was tied to a single desktop at the register. If he was helping a customer at the bench, he couldn't see live sales or open repair tickets.
Receipts didn't carry a Google review link, so the shop accumulated repairs without the matching online reputation. Their rating sat at 4.4 for over a year.
"Ik ben eindelijk niet meer vastgeketend aan de balie. Ik kan een telefoon repareren, een betaling aannemen en een recensie beantwoorden zonder op te staan."
What LunixPOS changed
LunixPOS runs in the browser, so Bryan now uses an iPad at the bench and an old laptop at the front counter — both showing the same live data.
Every receipt now prints a QR code linking to the shop's Google review page.
Repair status SMS keeps customers updated automatically, removing the 'when will it be ready' calls.
The results
- Weekly admin time dropped from 12 hours to roughly 5.
- Google rating climbed from 4.4 to 4.9 in eight months.
- Bryan replies to every new review the same day from his phone.