The challenge
Mike's shop was already busy, but ticket sizes plateaued. Customers came in, paid for their repair, and left without considering screen protectors, cases, or fixing a second device.
Manual upsell at pickup felt awkward, and Mike's team often forgot to mention it during a busy hour.
"We didn't change the repair work — we just changed the receipt. LunixPOS made it ridiculously easy."
What LunixPOS changed
Mike used LunixPOS' customizable SMS templates to send a pickup-ready message that includes a short list of relevant accessories and a 10% same-day add-on offer.
Each receipt also lists 'Need another device fixed?' with a deep-link that books a fresh ticket in two taps.
Inventory turnover is monitored from the LunixPOS dashboard so the team always has the right accessories in stock for the devices being repaired.
The results
- Average ticket size at pickup grew 18% within the first 60 days.
- $42K in incremental revenue over the next 12 months, attributed to the SMS-driven add-on flow.
- Two staff members were promoted as the workload became more predictable.