The challenge
Bryan's previous POS was tied to a single desktop at the register. If he was helping a customer at the bench, he couldn't see live sales or open repair tickets.
Receipts didn't carry a Google review link, so the shop accumulated repairs without the matching online reputation. Their rating sat at 4.4 for over a year.
"ようやくフロントカウンターに縛られなくなりました。立ち上がることなく、電話を修理し、支払いを受け取り、レビューに答えることができます。"
What LunixPOS changed
LunixPOS runs in the browser, so Bryan now uses an iPad at the bench and an old laptop at the front counter — both showing the same live data.
Every receipt now prints a QR code linking to the shop's Google review page.
Repair status SMS keeps customers updated automatically, removing the 'when will it be ready' calls.
The results
- Weekly admin time dropped from 12 hours to roughly 5.
- Google rating climbed from 4.4 to 4.9 in eight months.
- Bryan replies to every new review the same day from his phone.