The challenge
Abel was running CellSmartPOS at his Brooklyn store and a paper-and-spreadsheet workflow for repairs. Each new IMEI was logged by hand, and reconciliation against the cash register took most of a Sunday.
When his team experimented with a second location, the data silos compounded. Inventory levels lagged, repair tickets got lost between locations, and customers were calling because nobody knew the status of their device.
"私はCellSmartPOSを数年間使用しました。もっと早く切り替えていればよかったと思います。これは Windows 11 と Windows XP を比較するようなものです。"
What LunixPOS changed
Abel migrated to LunixPOS with our free white-glove migration. Existing products, customers, and IMEI history were imported in under a day.
Each repair ticket now triggers an automatic SMS to the customer at intake, in-progress, and pickup states — removing the constant 'where is my phone' phone calls.
Multi-location inventory means Abel can move a part between stores without breaking the audit trail.
The results
- Abel opened a third location in Queens without adding a back-office hire.
- The team now closes books on Friday instead of Sunday afternoon.
- Zero devices have been lost or mis-routed since the switch — every device is tied to an IMEI and a ticket.