This is your number, not a Lunix number. Messages go out from your own line and the replies come back into a shared inbox your whole counter can work from — which is the difference between one person's phone and a shop that answers.
- 1
Get the number ready first
You need a phone number that is NOT already in use in the WhatsApp app. If it is, delete the account in the app first. This trips up more connections than anything else, because the number you want is usually the one already on somebody's phone.
- 2
Open the WhatsApp integration
Go to Integrations → WhatsApp Business. If you land in the inbox instead and it says WhatsApp is not connected yet, use Go to Integrations from there.
- 3
Connect your Meta account
Click Connect WhatsApp and sign in to your own Meta account. Lunix connects to your WhatsApp Business Account rather than owning it — you keep the number and the account.
- 4
Add the number
Use Add a number and complete Meta's verification. When it finishes, the number is listed as Connected.
- 5
Watch for Half connected
A number can come back as Half connected, or connected with its setup unfinished. That is a real state, not a glitch: part of the Meta setup did not complete, and until it does the number cannot do everything. Use Finish connecting rather than assuming it will settle by itself.
- 6
Read the number's row
Each number shows four things worth understanding:
- State — connected or disconnected.
- Meta limit — how many conversations Meta lets you start. It grows as you use the number well.
- Quality — Meta's rating of your number. It falls if people block or report you, and a poor rating restricts sending.
- Templates — the approved messages you are allowed to send outside a 24-hour window.
- 7
Open the inbox
Once a number is connected, Open the inbox. Conversations arrive there as customers message you.
- 8
Try it without a real number
You can connect a simulated number to see how the inbox works before committing your real line. Remove the simulation when you are ready to connect properly.
Pro tip
- Protect the quality rating. It is the one thing on this screen you cannot buy back — send what customers asked for, and do not use an approved template as a mailing list.
- The inbox is shared per location. Connect the number that belongs to that branch, not the owner's personal line.
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